Versand
Shipping Policy
This Shipping Policy applies to orders placed through our online store Lyra at https://try-lyrashop.com.
The store is operated by:
RTA SIRIUS LLC 2105 VISTA OESTE NO, SUITE E #3414 Albuquerque, NM 87120 United States
Customer service: kundenservice@try-lyrashop.com
1. Shipping Area
We deliver to Germany and, where available at checkout, to other countries.
2. Processing Time
Orders are processed after payment has been received.
Processing time is generally 1 to 3 business days.
No processing takes place on weekends and public holidays.
3. Delivery Time
The estimated delivery time to Germany is generally 5 to 12 business days after the order has been processed.
In individual cases, delays may occur, in particular during periods of high demand, on public holidays, with incomplete addresses, or due to external circumstances beyond our control.
4. Shipping Costs
Shipping costs are displayed at checkout before the order is completed.
If free shipping is offered, this will also be displayed at checkout or on the website.
5. Shipment Tracking
Once your order has been shipped, you will receive a shipping confirmation by email.
If shipment tracking is available, the email will include a tracking number or a link to track your shipment.
6. Incorrect or Incomplete Address
Please make sure that your delivery address is complete and correct before completing your order.
If an order cannot be delivered due to an incorrect or incomplete address, please contact us at: kundenservice@try-lyrashop.com
We cannot guarantee that a delivery address can still be changed after the order has been completed.
7. Undelivered or Lost Orders
If your order has not arrived within the expected delivery time, please contact us at: kundenservice@try-lyrashop.com
Please provide your order number and the email address you used when placing the order.
We will review the case and help you resolve it.
8. Damaged Delivery
If your order arrived damaged, please contact us as soon as possible at: kundenservice@try-lyrashop.com
Please send us photos of the damaged item and the packaging, as well as your order number.
9. Customs, Taxes, and Import Duties
If an order is shipped from a non-EU warehouse, import duties, taxes, or customs fees may apply depending on the destination country.
If such fees arise, they are the responsibility of the customer, unless expressly stated otherwise at checkout.
10. Contact
If you have any questions about shipping, you can reach us at: kundenservice@try-lyrashop.com